Promo Factory operates the websites www.promo-factory.com and www.printandpromos.com which provide printing and promotional resources.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of personal information.
INFORMATION COLLECTION AND USE
For a better experience while using our service, we may require you to provide us with certain personal identity information, including but not limited to your name, email address, phone number, and postal address. The information that we collect will be used to contact or identify you.
How We Use Your Information
We do not sell your personal information – such as your name and contact information – to third parties to use for their own marketing purposes. Promo Factory uses the information we collect for the following purposes:
To provide you the services we offer on our websites, to communicate with you about your use of our services, to respond to your inquiries, to provide troubleshooting, and for other customer service purposes.
To personalize the content and information that we may send you or display on our website.
For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.
We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called log data. This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our services that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information and to improve our service. You have the option to accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
YOUR DATA RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.